Frequently Asked Questions for unlocking cellphones

Is your unlocking service guaranteed?
Yes - Our Nokia unlock service is 100% guaranteed. If we fail to unlock your Nokia mobile phone, we will refund your money 100%.

Is it safe to give my credit card details on your website?
Yes - We offer the very best in credit card safety and data encryption. Your credit card details are fully encrypted and processed over a secure server. We do not store your card details for maximum security. Expressunlock is a certified 128bit SSL Security site.

Is it safe to unlock my phone?
Yes - The process of unlocking is 100% safe and is not detrimental to your phone at all. In fact, most telecom networks use the same process and codes when providing the same exact service to their customers, albeit at a minimum of US$25 and above.

Is it illegal to unlock my phone?
NO - It is your right as a consumer to have your mobile and cell phone unlocked. It is your personal property and there is no legal law saying otherwise.

What specific Nokia models can you unlock?
We are able to unlock the following Nokia models: 2100, 3100, 1100a, 1100b, 1220, 1260, 1261, 2220, 2221, 2600, 2650, 2260, 2261, 2270, 2280, 2285, 2300, 2300a, 3100, 3100b, 3105, 3108, 3120, 3200, 3200b, 3220, 3300, 3300b, 3320, 3360, 361, 3510, 3510i, 3520, 3530, 3560, 3570, 3585, 3585i, 5110, 5110i, 5130, 5140, 5146, 5190, 5210, 5210e, 5510, 6010, 6020, 6090, 6100, 6110, 6110i, 6130, 6138, 6150, 6150e, 6170, 6200, 6200e, 6220, 6225, 6230, 6260, 6310, 6310e, 6310i, 6340, 6340e, 6340i, 6360, 6370, 6385, 6390, 6500, 6510, 510e, 6560, 6585, 6590, 6590e, 6590i, 6600, 6600e, 6610, 6610e, 6610i, 6620, 6650, 6660, 6800, 6800a, 6800e, 6810, 6820, 6820a, 7200, 7210, 7210e, 7210i, 7250, 7250e, 7250i, 7600, 7610b, 7650, 7690, 7690e, 7700, 8310, 8310e, 8310i, 8390, 8390e, 8910, Nokia 8910e, 8910i, 9500, D211, Nokia N-Gage, Nokia N-Gage QD.

AEG/Telita: 9050, 9070 DFTX, 9080, 9082, A820, D800, J520, J530, S200.

Alcatel: HC800, HC1000, HX1.

LG: 1200, 1300, 510, 520, 510W, 7010, 7020, B1200, B1300, C1200, G510, M1200, M1300, W3000.

NEC: C313,. C316, E606, E613, E616, E808.

Samsung: SGH-A300, SGH-A400, SGH-A800, SGH-E400, SGH-E500,SGH-E700, SGH-E715,SGH-M100, SGH-P400, SGH-S100, SGH-S105, SGH-S300, SGH-S307, SGH-S500, SGH-600, SGH-2100, SGH-SV200, SGH-X100, SGH-X600, SGH-R210, Universal.

Siemens: 8008, CL50, CL55, ST55 (old), ST55 (new), ST60.

Sony: CMD-C, CMD-CD5.

Panasonic: A100, G50(old), G50(new), GD50, G51, G51M, GD55.

Vitel: TSM-3 , TSM-4, TSM-5.

How can I obtain the IMEI (Serial) number of my cellular phone?
Please type *#06# (Star - Pound - 0 - 6 - Pound) on your phone's keypad and you will see a 15 digit Serial (IMEI) Number on your display. Alternatively, you can refer to the cellphone's factory sticker (you may have to remove the battery) for your IMIE value.

Is this method of unlocking safe?
YES - this method for unlocking phones is 100% safe! This method can in no way damage your phone.

Is it important to specify the make and model of my mobile and/or cell phone?
Yes. It is very important since different models have unique unlock codes. If your phone is not listed, please send us an email at support@expressunlock.com.

Is it important to specify the Network that my cellphone is subscribed to at the moment?
Yes. This is very important. You have to select the Network from the drop down list. If your Network is not listed, please do not continue with the process. Instead, send us an email with your Phone's IMEI, Network and Phone Model at support@expressunlock.com.

Can you provide a PIN or PUK code for my SIM card?
Since PIN and PUK codes belong to the actual SIM card, we are unable to provide any support and codes.

I see a "No Service" or "Sim Registration Failed" displayed after inserting a new sim card. Why is this?
Although your phone is unlocked, your service and/or subscription may not yet be activated yet. Or your phone may not support an appropriate band standard for the selected operator.

I entered the unlocking code, but my phone is still locked. Why is this?
Please contact us at support@expressunlock.com if you encounter difficulties in unlocking your phone. As long as the required information (Phone model, Network provider, IMEI) you provide is correct, your phone will unlock properly without issues.

Can I unlock my (GSM 900/1800 MHz) phone to access GSM 1900 Mhz Networks?
Your cellphone needs to have 1900Mhz support to access the GSM 1900 network. We only provide SIM unlocking services.